A2

WCS offline over 24 hrs

Error Code A2: CRITICAL
The Warmboard Comfort System has been offline for over 24 hours.
The Comfort System is not communicating with the server. The app may not control or report about the system until the condition is corrected.

Solution:

The Smart Reset Controller (SRC) has not checked in with the server for over 24 hours. Check that the Warmsource has power, the correct WiFi network is selected, the SRC is connected to the router, and the local network is connected to the internet.

Warmsource Power: Locate the SRC in the Warmsource. Depending on the model, the SRC could be located behind the door of the main cabinet or the lower cabinet. When powered, the SRC will have a flashing green light and the display will respond to touch. If the SRC is unresponsive, unplug the cord to SRC for 10 seconds and plug it back in. If there is no change, verify the outlet has power. If there is power, but the SRC is still unresponsive, reach out to Warmboard technical support for more assistance.

Correct WiFi Network: Navigate to the “Network” menu in the SRC. Verify that the name of the network is the expected local WiFi network. If the network is not correct, go to a thermostat and reconnect to the local network from the “Connectivity” page. Verify that the network name is updated in the SRC. You may need to exit the “Network” menu and reenter the “Network” menu before the name will update. If the network name does not update, reach out to Warmboard technical support for more assistance.

SRC Connection: From the “Network” menu in the SRC, test the WiFi connection by pressing the button labeled “WiFi test.” After the test runs, if the SRC fails to connect to the WiFi network, check that the WiFi antenna is connected. There should be an antenna extension cable that runs from the connection labeled “WiFi” on the bottom of the SRC up to the WiFi antenna at the top of the Warmsource unit. If these connections are secure and the SRC still fails the WiFi test, reach out to Warmboard technical support for more assistance.

Internet Connection: Verify that your router is connected to the internet. Checking for internet connection on other devices on the network is an excellent method. If the network is not connected to the internet, reconnect the local network to the internet and check the app for system connectivity. If the internet is present and the app is still not connected to the SRC, reset the power on the SRC. If after a reset, the app is still not showing system connectivity, reach out to Warmboard technical support.

Be aware: Some more complex home networks might have the ability to block certain internet-connected devices. Be sure that your network is not blocking the SRC from communicating through port 80.

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